Your privacy matters to us. This page explains exactly what personal data we collect, why we collect it, and how we keep it safe — so you can play with confidence on pharcade.
This Privacy Policy applies to all users of the pharcade platform, including the website and any associated mobile experience. By registering or using our services, you agree to the practices described here. For questions, visit our FAQ page.
When you registerfor an account on pharcade, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued ID during the verification process to comply with applicable regulations. When you make deposits or withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers — though we do not store full card details on our servers. We may also collect device information, IP address, browser type, and session data to help us detect fraud and maintain platform security.
The personal data we collect is used solely to operate and improve the pharcade platform for Filipino players. We use your information to process registrations, verify your identity, manage your account, and facilitate deposits and withdrawals in Philippine pesos. Your contact details allow us to send you important account notifications, security alerts, and updates about our services. We may use aggregated, anonymised data to analyse platform performance and improve the overall gaming experience. We do not use your personal data for automated decision-making that produces legal effects without human review, and we do not sell, rent, or trade your information to any third party for marketing purposes.
pharcade processes your personal data on the following legal grounds: fulfilment of a contract (to provide the gaming services you signed up for), compliance with legal obligations (such as identity verification and anti-money laundering requirements under Philippine law), and our legitimate interests in maintaining a secure and fair platform. Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal. We retain your data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law.
We do not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the pharcade platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary and under strict data processing agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change. All third parties who receive your data are required to handle it in accordance with applicable Philippine data privacy laws.
pharcade uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We may also use analytics cookies to understand how players navigate the site, which helps us improve the experience for all Filipino users. We do not use third-party advertising cookies or share browsing data with ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the pharcade platform is encrypted using industry-standard SSL/TLS protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions. We conduct regular security reviews and update our systems to address emerging threats. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
As a user of pharcade based in the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where there is no longer a lawful basis for retaining it. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please contact our support team through the details on our FAQ page. We will respond to all valid requests within a reasonable timeframe and in accordance with the requirements of the Philippine Data Privacy Act of 2012. We will never charge a fee for handling a straightforward data rights request.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is no longer required by law, and we will confirm the outcome of your request in writing.
The pharcade platform is strictly intended for users who are 21 years of age or older, in line with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform, we will immediately close the account and delete all associated personal data. Parents or guardians who believe their child has registered on pharcade should contact our support team immediately so we can take prompt action. We encourage responsible use of online gaming platforms and support all efforts to keep minors safe from gambling-related harm.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify you by email or through an in-platform notification. Your continued use of pharcade after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you have any questions about this policy or our data practices, please visit our FAQ page for further guidance.
Your personal information is never sold or rented to third parties. What you share with pharcade stays with pharcade, used only to run your account and keep the platform secure.
All data sent between your device and our servers is protected by SSL/TLS encryption. We follow industry best practices to guard your account details and transaction history at all times.
You can request a copy of the data we hold about you or ask us to correct any inaccuracies at any time. Visit our FAQ page to find out how to submit a data rights request.
Now that you know how we protect your data, join pharcade and enjoy sports betting, slots, and bingo — all in one secure platform built for Filipino players.